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Episode 5 / 12

Quality Management: each record with its proof

Controlled documents, training, delegation logs, deviations and CAPAs, with an electronic signature on every decision that matters.

About this episode

Your day

  • Quality work is procedures, training, delegation, deviations and CAPAs. And each one needs proof.
  • In MAESTRO, Quality Management keeps them together, with electronic signatures on the decisions that matter.

Documents

  • Start with a controlled document. Create version two, send it to review, then approve and release.
  • That one signed step retires version one, cancels its open training, and assigns version two to the roles that require it.

Training

  • The Training Matrix links roles to documents. Preview who would be assigned, then apply.
  • Each person reads, passes the quiz if one is required, and attests with their password.
  • The compliance report shows who is current, and each person has a training transcript.

Delegation

  • The delegation log records which tasks the investigator hands to each person at a site.
  • The investigator signs it in MAESTRO. Or you record a signature made elsewhere, and where it is filed.
  • And the register opens with a red panel: active sites with no delegation log in force.

Events

  • A deviation gets a reference number, a category and an impact level. Closing it must be signed.
  • Your organization can require a CAPA before a deviation of that severity closes.
  • A CAPA holds its root causes, its actions, and a check that they worked. Its closure is signed too.
  • Root Cause Trend then shows, quarter by quarter, which causes keep coming back.
  • Documents, deviations and CAPAs are archived with a reason, never deleted. Their changes are written to the audit trail.

Quality Management in MAESTRO: documents, training and CAPAs, each with its proof.

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